Telecommuting took a big hit this week when Marissa Mayer,
the CEO of Yahoo, banned the perk, telling her employees that they had to work
in the office or find employment elsewhere.
Yikes! Naturally, people are all
up in arms over this.
Her rationale seems sound.
To quote her:
“To become the absolute best place to work, communication
and collaboration will be important, so we need to be working
side-by-side. That is why it is critical
that we are all present in our offices.
Some of the best decisions and insights come from hallway and cafeteria
discussions, meeting new people, and impromptu team meetings.”
It’s hard to argue that fact. People who work from home are physically disconnected
from the rest of the workforce. Sure,
with the right technology, someone can pick up a phone and dial someone else’s
extension, send an email, etc. But
people never want to bother each other, and I’ll bet that most people feel that
calling someone working from home is akin to calling them “at home,” meaning
calling them during a time in which they would prefer to not be disturbed.
And really, telecommuting can be abused far too easily under
lax supervision. As an IT professional,
I have seen with my very eyes people’s productivity levels drop. Someone working from home typically has to
remotely connect to the office’s network, and those connections appear on
dashboards and reports that any network administrator readily views. So when there is no network activity from a
telecommuter for over a half hour or forty-five minutes, what exactly is that
person doing? That’s where a supervisor
has to be diligent, and unfortunately that doesn’t happen enough—or perhaps even at all.
Most people would love to have a job where they could
telecommute, even if it were only a couple of days a week. Both of my siblings telecommute a few days
per week with their respective jobs—and both are VERY HARD WORKERS. My wife has on-call hours where she
telecommutes a few times a month.
Technology is a wonderful thing in that regard. You have people working from home, using
their own electricity and water and toilet paper and whatnot. Morale is improved. Your employees can work in their pajamas or
birthday suit if they so desired. It really
is a great perk from an employee perspective.
But I can’t wholly disagree with Marissa Mayer’s
decision. Yahoo is a company that is
struggling, and sometimes you have to take away some of the perks as a kick in
the pants to your employees—kind of like a guy my dad once knew who, working as the VP
of Facilities and Maintenance, literally kicked his underling in the pants
(shin) with a steel-toed boot. That guy
was promptly fired, thankfully, but sometimes employees need a metaphoric kick
like that. If you want your employees to
work harder, motivate them—either by giving rewards for good behavior or
punishing them for bad.
As I said, I can’t wholly disagree with Marissa Mayer, but
I am troubled by her decision a little.
In my mind, if your employees aren’t being productive enough, that’s not
an employee problem. That’s a management
problem. Good employees will work hard,
collaborate, and communicate whether they are working from home or not. Not-so-good employees will find ways to abuse
perks like telecommuting. Management
should be able to tell the difference between the two and be able to weed out
the bad ones--or at the very least apply performance standards that would allow the best employees to have the best perks.
Blanket rules like banning telecommuting can sometimes do
more harm than good. Yes, you are being
firm in what you want to see happen with the company, and yes you are
delivering a message. But sometimes your
good employees will interpret that message the wrong way. And chances are, many good employees at Yahoo
have been looking or have found employment elsewhere already. The telecommuting ban may be the straw that breaks the camel's back for them.
Allowing employees to telecommute while maintaining adequate
if not outstanding levels of productivity is a matter of great supervision and
great technology. If a company is lacking
in one or the other, problems will abound.
From my perspective, Yahoo is a one-dimensional company that is lacking
in creativity. When you look at
Microsoft and Google and how they seem to have their hands in everything from
operating systems, browsers, search engines, phones and devices, cloud services, etc., it’s no
wonder those companies are flourishing.
I use Yahoo mail for a mostly junk email account. That’s it.
And if they aren’t creating the best technology, it makes me really
wonder if they are using it.
Sorry Marissa, but your problem isn’t with your workers
telecommuting. Your problem is that your
company is as blasé and yesterday as Netscape and AOL.